Please ensure you have read and understood our FULL booking terms and conditions below including Cancellation Fees. By confirming your booking in writing with us, you are accepting that you have read and understood the booking terms and conditions.

TERMS & CONDITIONS

Reservation procedure:

All reservations must be received in writing via e-mail. No reservations will be accepted by telephone, skype or WhatsApp. Provisional Bookings will only be held provisionally for 14 days from the date of reservations unless the reservations office nas ocen conced in visne o extene ne bookino. Ater e davs, ne pronisionar bookino will de automatcaly cancelleo. Once a booking confirmation has been sent back to the agent in writing, the booking is considered confirmed and cancellation terms and conditions apply.

All reservations:

All bookings are held as provisional status until we receive confirmation in writing

Bookings will be held on a provisional status for 14 days. Should we not receive written confirmation within 14 days of booking, you will be contacted to either confirm or release the booking.

Please Note: Whilst any booking is held in a provisional status and another FIT booking is received, you will be informed in writing to secure your reservation with a written confirmation within 48 hours or we will release the requested number of rooms. Should you not revert to us within 48 hours the requested number of rooms will be released, and you will be notified in writing thereafter with the amended details particular to your reservation.

Waitlist:

We can waitlist bookings – such requests should be sent to us via e-mail. Should the space clear, you will be notified in writing and the standard booking procedures will apply.

Payment Policy:

Once reservations are confirmed in writing, payment is made, and monies are received following the following schedule:

Individual (FIT) reservations

Within 7 days of confirmation of booking – 20% non-refundable deposit

45 davs oror to amval – 80% balance payment.

Group reservations (More than 6ax)

Within 7 days of confirmation of booking – 30% non-refundable deposit 45 davs orior to amval = 70% palanco Davment Failure to make the deposit payment within the outlined payment policy above will result in us reserving the right to cancel the booking and you will be advised in writing Failure to make the final payment prior to guest arrival without an alternative payment agreement in writing will result in guests being requested to pay the full outstanding amount before check-in at the property. To track payments quickly and accurately, please make use of the INVOICE NUMBER as the reference when making payments. Once payment is made, proof of payment must be sent to our reservations office via email.